SciCare Broadband Services

Pointer™

Reduce truck rolls, call volume and mean-time-to-repair to help control outage-related operating costs using the Scientific Atlanta Pointer™ Network Monitoring and Status application.

This powerful Web-based software system delivers real-time reporting of set-top, modem and EMTA two-way connectivity status and can identify the specific point where network problems occur to prevent or deflect customer calls associated with outages while significantly decreasing mean-time-to-repair for outages. By pinpointing the location of the network problem, service providers can dispatch the appropriately skilled technician to the exact network fault area proactively, resolving issues for multiple customers with a single truck roll.

• Quickly detect and locate HFC outage conditions with no load on the network
   
• Efficiently identify, isolate and target set-top 2-way connectivity performance with advanced reporting
   
• Reduce Non Responders in preparation for VOD or Switched Digital Video deployments

For more information, contact your sales representative. If you don't know your sales representative, call 770-236-5000 or email sales@sciatl.com. Webcast demonstrations of Pointer™ are available - talk to your sales representative about a webcast.